Refund & Cancellation Policy
Effective Date: 1 August 2026 | Last Updated: 1 August 2026
At OCT20FIVE Agency, we are committed to delivering high-quality creative services. This Refund & Cancellation Policy explains when refunds or cancellations may be applicable.
By purchasing our services, you agree to the terms outlined below.
General Terms
All purchases made through OCT20FIVE Agency are subject to this Refund & Cancellation Policy.
By purchasing any service, retainer, or subscription, you acknowledge and agree to the terms outlined below.
All Plans
Refunds and cancellations depend on the stage of work and the type of service purchased.
- Advance payments are non-refundable once work has commenced.
- Projects cancelled before work begins may be eligible for a partial refund after deducting applicable transaction or administrative charges.
- Unused subscription or retainer periods are generally non-refundable unless otherwise agreed in writing.
- Failure to submit required project assets or feedback does not qualify for a refund.
OCT20FIVE Agency reserves the right to determine refund eligibility on a case-by-case basis.
Premium / Custom Projects
Custom creative work, strategy, branding, editing, or consulting services are tailored specifically for each client.
Because work begins immediately upon project confirmation, these services are non-refundable after production has started.
Failed or Unsatisfactory Services
If you believe your delivered project does not match the agreed scope of work, please contact us within 7 days of delivery.
We will review the concern and, where appropriate, provide revisions or a suitable resolution in accordance with the agreed project scope.
Changes to This Policy
This Refund & Cancellation Policy may be updated periodically to reflect changes in our services or business practices.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of the revised policy.